Ashes REFUNDS

[Elvo69]

Hi guys

Been reading a fair bit of comments regarding the Ashes game and how some people don't understand their refund rights. Most users saying "wish I could refund but oh well". I worked in retail for many years so I know my stuff.

This is NOT a case of 'buyer beware'. Ask yourself these questions - Does the product match the description? Had the consumer known about any problems, would that have changed their mind to purchase? Does the product DO as described?

I've seen videos of this game () and had the buyer known about 'buggs or gaming issues' prior to purchase, the buyer would not have purchased. The game also is not for sale anymore (or recalled). I would consider this to be a major problem and in this case buyers should request a credit via Steam support. Steam MUST provide refunds (credits returned to the Steam wallet) for defective goods. That's Law anywhere in the world!

Having said that, Eurogamer in their Ashes article believe Steam pulled the game because many customers were requesting refunds.

Hope this helps (for those that couldn't wait for DBC14! )

 

[barmyarmy]

There will be full refunds for all who bought.

 

[Internomad]

Contents of an email I just received from 505 games:-

Thank you for your email regarding Ashes Cricket 2013.



Firstly I would like to apologise for the delay in communication on this matter, as I'm sure you can appreciate there were many parties to be involved in our decision making this week.



Below please find our official statement on this matter.



"As most people who have followed the project closely can affirm, the development of Ashes Cricket 2013 has been fraught with challenges almost from the outset. The chosen developer, even with their many years of cricket game development experience, was unable to overcome the unexpected challenges that the chosen game engine threw up, even with multiple extensions to the development schedule. At the start of the project, 505 Games received all assurances from the developer that the engine was up to the task of creating a dynamic, cutting-edge cricket game for the modern age across multiple platforms, and unfortunately those assurances were found to be misplaced.


The net result of the challenges we have faced was a game which, despite our best efforts over the course of a 2 year development, couldn?t meet the quality benchmarks of either us, our licensors or our customers. 505 Games? main priority right now is to protect the Ashes name and that of the ECB and Cricket Australia, and do what we can to recompense the cricket community.


As the licensee and publisher of name for Ashes Cricket 2013, 505 Games would like to apologise publicly and sincerely to our licensors, the ECB and Cricket Australia, and their respective partners/sponsors, who have been nothing but patient and supportive of us throughout the challenges this project has presented, and who, ultimately, we have let down.



Our deepest apologies, however, are reserved for the fans of cricket and cricket games worldwide. 505 Games prides itself on being a safe pair of hands on which gamers of all astes and denominations can rely to put their best foot forward to create compelling gaming experiences. It is clear that, in this instance, we have fallen way short of our stated aims and failed to deliver. We know that the mitigating factors, as highlighted above, hold little solace to the hordes of excited cricket fans worldwide who had hoped this year to be able to play out their fantasy of playing in the Ashes series.



The people who purchased the game will be contacted very shortly with details of a full refund.?

 

[Elvo69]

Thank god 505 games showed some corporate etiquette

 

[whiteninness]

Thank god 505 games showed some corporate etiquette

After their corporate fraud was called out.