Let me speak for myself here!
Fact, I bought DBC 17 on release date because I am loyal to BA.
Fact, I still have faith on BA, given their track records.
Fact, I promote and suggest people to buy this product and be optimistic about the direction.
Fact, I seriously liked Mr. Ross on his DBC 14 days till few months back when he used to crack jokes at times. Because, He was not being "someone weird and different" and co-operating with fans and involving us in the DBC 14 improvement programme.
Now Mr. Ross simply forgot the minimalistic "commercial" approach he should keep as CEO of BA. To simplify, he probably forgot how to treat your customers (heck the loyal one at least).
I admittedly publically apologised for one post I made out of frustration, badmouthing BA and misunderstanding a lot of things......... but! The entire system is changed unfortunately.
You can't clap with one hand and thus, I'm not putting all on BA. In this forum, we have an increasing amount of frustrated customer and negative nazis (even me at times), which may cause a little tension on BA guys alongside the constant drop on DBC 17 ratings and sell and thus the goodwill. But a more optimism, transparency and maturity from BA can push the negativities away. The initial phase of the "patch 4 release" thread justifies my pov.
enough said!