Windows Explorer Problem

[cricket_guru]

Hi

Every time I exit a folder from my laptop - I get this error:

Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

Then when I click Don't Send, everything disappears except the background for about 2 seconds.

Does anyone know how I can fix this because it's getting a bit annoying?

Thanks in advance.

 

[Waqaspk456]

have you scanned for virus? run sfc? attempted a repair

 

[cricket_guru]

Yes, i have a run a virus scan and also attempted to run system restore which was unsuccessful.

Whats sfc?

 

[Kev]

Do you get a click here link at the bottom of the error message? If so could you click it and post the error information

 

[cricket_guru]

Error signature
AppName: explorer.exe AppVer: 6.0.2900.2180 ModName: unknown
ModVer: 0.0.0.0 Offset: 02b567f0

Reporting details
This error report includes: information regarding the condition of Windows Explorer when the problem occured; the operating system version and computer hardware in use; your Digital Product ID, which could be used to identify your license; and the Internet Protocol (IP) address of your computer.

Shall I post the error report aswell?

 

[siddharth2002]

Is it Windows Vista?

 

[Kev]

ModName: unknown
ModVer: 0.0.0.0

Lot of help that was, damn microsoft!

Have you recently installed any new programs?

 

[cricket_guru]

1) No its XP Pro

2 ) yes loads - just bought the laptop a few days ago.

 

[Abhas]

It is probably spyware or a virus.

Do a system scan using Spybot Search and destroy, and use a good antivirus to protect your system.
I would recommend Avast! free edition.

 

[cricket_guru]

It is probably spyware or a virus.

Do a system scan using Spybot Search and destroy, and use a good antivirus to protect your system.
I would recommend Avast! free edition.

Nope - still no luck.

 

[Kev]

It could be something you've installed, I've read about similar problems after people had installed certain software but it could still be spyware/virus. Best thing to do is install hijackthis and post the output. It doesn't really remove stuff but it does show what's running maybe we'll spot something.

 

[cricket_guru]

It could be something you've installed, I've read about similar problems after people had installed certain software but it could still be spyware/virus. Best thing to do is install hijackthis and post the output. It doesn't really remove stuff but it does show what's running maybe we'll spot something.

I will download it and get back to you but...

... I just realised that when i have Control Panel Open, I get no error messages what so ever but when I close control panel, I start to get all the errors messages again.

 

[cricket_guru]

I have attached the log file.

 

[Kev]

O2 - BHO: Okalis - {34B4DFE0-E110-4936-BE49-C4F3684FB458} - C:\WINDOWS\system32\ugsaker.dll

Not sure what this is don't recognise the file.

 

[Abhas]

Yes you are right Kev. That file is a bit suspicious.

I see you have got Norton Installed.. Why not disable that for some time, and try out Avast ?? Talking from personal experience, Norton sucks.